User Terms and Conditions

This page describes the rules that govern use of the Spinpin Casino platform. It explains the relationship between us and our users, and sets out the basic obligations, processes and controls that apply when you open and operate an account. We expect all users to read these terms and to comply with any specific instructions published in the cashier, promotions and account sections of the site.

Account responsibilities

Each user is responsible for keeping their account details accurate and secure. You must not share login credentials, permit unauthorised access, or allow others to operate your account. We may suspend or close accounts where we suspect fraud, abuse or multiple-account activity. You must notify us immediately if you believe your account has been compromised.

Eligibility requirements

To register and use our services you must meet eligibility criteria described at sign-up. You must be of legal age to gamble in your place of residence and provide truthful personal information. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where use would breach applicable local rules.

Acceptable platform use

Users must use the platform lawfully and in line with these terms. Prohibited activity includes attempts to manipulate games, exploit promotions, use unauthorised software or bot services, or interfere with the normal operation of the platform. Abusive behaviour towards staff or other users may result in account restrictions and forfeit of winnings.

General bonus and promotion rules

Promotions are subject to separate terms which are published alongside each offer. All offers may include eligibility rules, wagering requirements, game restrictions, maximum bet limits and expiry periods. We may cancel, suspend or modify promotions where we reasonably suspect abuse or where operational needs require change. Promotional terms take precedence where they differ from these terms.

Deposits and withdrawals

Verification

We require identity and payment verification before processing withdrawals. Verification checks may include identity documents, proof of address and source-of-funds information. Failure to complete verification when requested may lead to payment delay, account suspension and forfeiture of pending balances.

Limits and processing

Deposit and withdrawal methods, minimums, maxima and processing times are published in the cashier. Transaction times can vary by method and may be subject to third-party processing delays or network fees. We may apply limits to withdrawals and require that certain deposits be returned via the original method where practicable.

Dispute resolution

If you have a complaint you should contact [email protected] with full details. We will investigate and aim to resolve disputes promptly. If we cannot reach agreement we will explain the outcome and any further steps available. Using the platform does not waive your statutory rights.

Updates to these terms and conditions

We may update these terms from time to time. We will publish the revised terms on the site and notify registered users where appropriate. Continued use of the platform after a change means you accept the updated terms. Material changes will be highlighted to users in advance where possible.