Our support team is ready to help with account queries, payment-method checks and payment authorisations, withdrawals, bonus balance and free spins, or any technical concerns. Whether you need help with featured games, recent wins, active promotions, slots, the online casino lobby, live casino or live betting, we’ll respond quickly and practically. For account-related issues, verification or general feedback use the convenient channels below to contact our centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1259 |
| Working hours | Mon-Fri, 09:00-18:00 |
Need faster help? Use live chat during working hours or email [email protected] for verification and payments questions. For affiliate partnerships contact [email protected]. We handle withdrawal queries, payment methods checks and account security promptly. If you prefer phone support call the number shown and our team will assist with deposits, withdrawals and account updates.
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please use a clear subject line and include your account ID, full name and current contact details to avoid delays. Attach any required files in standard formats and note any relevant reference numbers so we can respond faster and accurately.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple questions are often resolved the same day; more complex matters such as identity checks or payment investigations can take longer depending on their nature. We will keep you informed of progress and provide updates until your issue is resolved.
Feedback
We want your feedback! Tell us about bugs, ideas or features you'd like to see - every message is read and used to improve the site, games and payment flows. Share suggestions via the feedback form or [email protected] and help shape future updates. We review submissions carefully and prioritise changes that make play smoother, fairer and more enjoyable.