Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when using our services. We take privacy seriously and aim to be clear about the types of data we hold, why we use it and how you can manage your information.

Types of data we collect

We collect information that is necessary to operate your account and provide our services. This includes personal data you supply directly, technical data from your device and transactional records of your activity on the platform.

Personal data

Personal data includes name, date of birth, contact details (email and phone), identity documents submitted for verification, address, and any other information you provide when registering or contacting support. We also retain account credentials and preferences you set in your profile.

Technical data

Technical data covers IP address, device and browser details, operating system, language settings, and log data such as pages visited and timestamps. This helps us deliver the service, detect fraud and improve performance.

Transactional data

Transactional data includes deposits, withdrawals, play history, bonus and promotion activity, payment method details and records of communications about transactions. We retain this information to administer accounts and meet operational and legal requirements.

How we use your information

We use your data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and improve our services. We may also use aggregated or anonymised data for analytics and system optimisation. Where we rely on consent to process certain data, you may withdraw that consent at any time, subject to operational limitations.

Data protection practices

We implement administrative, technical and physical measures designed to protect your data against unauthorised access, loss or misuse. Access to personal information is limited to authorised staff and third-party providers who need it to deliver the service. While we take reasonable steps to secure data, no system is completely secure, and absolute security cannot be guaranteed.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember preferences, measure performance and deliver relevant content. You can control or disable cookies via your browser settings, but this may affect how parts of the site function. Third-party analytics and advertising partners may also place cookies in accordance with their policies.

Information sharing and third parties

We may share data with payment processors, identity-verification services, fraud-prevention providers and other service partners as required to provide and secure the service. We do not sell your personal data. Where we share information, we require partners to protect it and only use it for specified purposes.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information and request deletion where applicable. You may also request restriction of processing or raise objections to certain uses of your data, subject to legal and operational constraints.

Access, correction and deletion

To access, correct or delete your data, contact our support team via the help channel in your account. We will respond in accordance with applicable law and may need to retain certain records for compliance or fraud-prevention purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal obligations. We will publish revised versions on the site and indicate when the policy was last updated. Continued use of the service after changes indicates acceptance of the updated terms.